Verizon Customer Service

No one else seems to be bothered by Verizon as much as self. She’s made so many complaints over the years that Verizon follows HER on Twitter.

But the first time you get a bill for $1,700, you will never, ever forget it. It took self almost a year to pay off. That was because in 2012, she went to a writing residency in Hawthornden, in Scotland, then afterwards went to London, Amsterdam, and Paris. She enrolled in an International Calling Plan before she left the States, but Verizon did not tell her that she needed a different plan for each country she traveled to.

This morning, self decides to inquire why her bill this month is almost $200.

She even went on a plan before going to Canada for the Calgary Stampede.

The man, who she’s sure is Filipino, thankfully does not ask her (as every other Customer Service person seems to do): “Are you Filipino? I’m Filipino, too!” The last time, self said something like, “Yeah, so what’s that got to do with my bill?”

Sorry, it’s just that she hates calling Verizon, and hearing laughter and shouting and singing in the background puts her in a very bad mood. And the partying always happens when she gets her call answered in the Philippines. And then follows the inevitable question: “Are you Filipino?” Or: “What’s it like to live in the States?”

And then there’s the raucous background noise, the hooting and hollering and laughing. She knows it’s just the way Filipinos are: we’re a very social people (well, except for self. Self is a wet blanket.) But, when she has a problem that she needs to get fixed, and the person she is speaking to is surrounded by revelry, it makes self absolutely livid!

Stay tuned, dear blog readers. Stay tuned.

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